Electronic Statement Terms & Conditions

Electronic Delivery of Statements

By submitting your request for receiving your mortgage statements electronically, you consent and agree that Cornerstone Home Lending ("Cornerstone") may provide certain disclosures and notices to you in electronic form, in lieu of paper form. You are responsible for ensuring that the email address provided is not an email provided by your employer and agree that the email you provide is your personal email.

Scope of Consent for Electronic Delivery of Statements

Your consent to receive electronic statements covers the periodic statements you are provided in connection with your mortgage loan with Cornerstone. Your consent also covers all disclosures that are required or may be provided on or with your account and/or loan statements, including, but not limited, to the Billing Rights Statement required by the Truth in Lending Act and the Error Resolution Notice required by the Electronic Fund Transfer Act.

If you choose the electronic delivery only (Paperless) option, you understand that Cornerstone will discontinue mailing printed mortgage statements to your address of record. All future mortgage statements will be maintained on a website which you access to obtain, review, print, and copy/download your periodic statements. Each month we will send an email notice to the email address you provided advising you of the availability of your statement and the website where you can access your statement.

Cornerstone Electronic Statement Procedures

You will receive an email shortly after the end of each statement period letting you know that your electronic statement is ready for viewing. The notice will include a link to the Cornerstone login page. You must login to your online account to view your statement.

Once you login and complete the multi-factor authentication. Select Account Management, choose document center and select the statement you would like to view. Within the document center, there will be a list of your available documents from the most recent to the least recent. You may choose to view, print, or download your statement.

If you choose view, it will open the statement in Adobe Acrobat Viewer. If you choose download, you will be directed to save your statement, a pdf file, to your computer or storage device.

You must have Adobe Acrobat Reader installed on your computer to view and print statements.

Duty to Review Periodic Statements

You must promptly access/review your statement and notify us of any error, unauthorized transaction, or other irregularity. Notice of Errors, Qualified Written Requests, or Request for Information must be submitted in writing to Cornerstone Home Lending at PO Box 3398, Englewood CO 80155. Your written request must include the name, account number, and an explanation of the error or the reason for your request.

Change of Email Address

You agree to notify us immediately of any change in your email address by updating your information within the Account Settings page or contacting us at 1-866-500-0756.

Security

You understand the importance of your role in preventing misuse of your accounts and you agree to promptly examine your electronic statement as soon as you access it. You agree to protect the confidentiality of your account and account number, as well as any other personal identification information within your account. You understand that personal identification information by itself or together with information related to your account, may allow unauthorized access to your account. Data transferred via electronic statements is not encrypted. You acknowledge that the Internet is inherently insecure and that all data transfers, including electronic mail, occur openly on the Internet and potentially can be monitored and read by others. We cannot and do not warrant that all data transfers utilizing the Internet, or email transmitted to and from us, will not be monitored or read by others.

Password Security

For security reasons, we require that you login to Cornerstone online account to access your electronic statements. If you incorrectly enter your password 5 times you will be locked out of your account. If you cannot remember your password or if you have locked yourself out of your account, you should contact us at 1-866-500-0756 for assistance.

Your login password is confidential information that should be known only by you. Cornerstone will not, for any reason, ask for your login password. If anyone contacts you and requests this information, contact us immediately. You are responsible for keeping your login password confidential.

Change in Terms

We may change any term of this Agreement at any time. If you do not wish to accept the change, you may terminate this Agreement by withdrawing your consent to receive statements electronically.

Your Right to Withdraw Consent

You have the right to withdraw your consent to have your statements provided in an electronic form by updating your delivery preferences in the document center or by telephone at 1-866-500-0756 or by sending us a written and signed request to Cornerstone Home Lending PO Box 4638, Englewood CO 80155. We must receive your withdrawal of consent not less than 2 days before the date statements are processed for a statement period for you to receive a paper statement for that statement period. You will receive paper statements for subsequent statement periods in the mail.

Disclaimer of Warranty and Limitation of Liability

We make no warranty of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose, in connection with the electronic statements provided to you under this Agreement. We do not and cannot warrant those electronic statements will operate without error, or that electronic statements will be available at all times. Except as specifically provided in this Agreement, or otherwise required by law, you agree that our officers, directors, employees, agents or contractors are not liable for any indirect, incidental, special or consequential damages under or by reason of any services or products provided under this Agreement or by reason of your use of electronic statements, including loss of profits, revenue, data or use by you or any third party, whether in an action in contract or tort or based on a warranty or any other legal theory.

Joint Accounts

If your account is joint with another person, one of you may consent to receive electronic statements and that person's election to receive electronic statements shall apply to both of you. We will then send the notice regarding the availability of your electronic statements to the email addresses provided. If either one of you chooses the paperless statement option, no paper statements will be mailed to your home address.

Our Right to Terminate

You agree that we can terminate our electronic statement service and revert to printed mailed statements for any reason at any time.

Communications between Cornerstone and You

Unless this Agreement provides otherwise, you can communicate with us in any one of the following ways:

Telephone: You can contact us by telephone at: 1-866-500-0756
Online Secure Message: You can contact us by sending us a message through your online account by accessing the messaging center.
Postal Mail: You can write to us at: PO Box 4638, Englewood CO 80155
Email: You can contact us by email at: loaninfo@email.myloanservicer.com
Notice of Error, Qualified Written Request, Requests for Information: PO Box 3398, Englewood CO 80155

Requesting a Paper Copy of a Statement

Requests for paper copies of a statement can be made by calling 1-866-500-0756, sending us a secure message through our online account message center, or by mailing your request to PO Box 4638, Englewood CO 80155.

Hardware and Software Requirements

To access your electronic statements you will need a personal computer that has the capability of running software that can access the Internet and that can send and receive electronic mail. For accessing the Internet we recommend that you use the latest browser version available. If you are reading this agreement online, you have the necessary hardware and software to access your document center. To open and view an electronic statement or any other document sent by the Cornerstone your computer system must be equipped with Adobe Acrobat software version 4.0 or higher. You may download Adobe Acrobat for free at www.adobe.com. To retain a copy of your electronic statements, you will need a printer attached to your computer capable of printing web pages. To save your electronic statements on your computer you can use the "Save" feature of your internet software to save the pages to your hard drive or to some other media, such as a CD or flash drive.

Additional Terms and Conditions of Your Electronic Statement Agreement

The terms and conditions of your loan with Cornerstone continue to apply notwithstanding anything to the contrary in this Agreement. This Agreement is also subject to applicable federal laws. If any provision of this Agreement is found to be unenforceable according to its terms, all remaining provisions will continue in full force and effect. The headings in this Agreement are for convenience or reference only and will not govern the interpretation of the provisions. Any waiver (express or implied) by either party of any default or breach of this Agreement must be in writing and shall not constitute a waiver of any other or subsequent default or breach. You may not assign this Agreement. This Agreement is binding upon your heirs and Cornerstone's successors and assigns. Certain of the obligations of the parties pursuant to this Agreement that by their nature would continue beyond the termination, cancellation or expiration of this Agreement shall survive termination, cancellation, or expiration of this Agreement. This Agreement will be executed electronically when you click the box indicating that you agree to its terms and is effective on that date. Please print a copy of this Agreement and save for your records.